Tuesday, 21 October 2008

Disruption...

What's more to do when most of your works require an internet connection but your internet connection is down?

That was what happened last night in the office...for some reason, I don't know what was the reason la....perhaps due to the heavy rain in Penang or flood somewhere in Penang....the internet was down since my return from my dinner....I didn't actually have my dinner...I just had a glass of hot milk and couple of cigarettes....I tried once restarting the modem and router but it didn't help at all....I was thinking of restarting the server but I thought..it will be risky as the server had just been repaired due to memory crash last month...so thinking of not taking any risk at all..I sent a fax message to the UK team telling them the situation...there were 2 attempts from the UK to reply me but both faxes didn't get through to me...so I was left with nothing...I decided to check our Developers Time Sheet report for last week...F.Y.I - developers are required to fill up the spreadsheet listing down all their works and hours spent for the whole week, weekly recurrence...they also need to send a Daily Work Summary to me to update what they've done and the progress....so it is part of my responsibility as the Team Leader..I need to ensure the Daily Work Summary and Developer Time Sheet report are telly....the hours in the spreadsheet then must telly with the hours they entered into the Works Orders Database...once these are done..then I'll forward the spreadsheet to our Tech Director for evaluation at his end...he will then send an email of hours performance review for that commencing week...due to the fact that I can't access the Works Orders Database..the work is left outstanding until my shift was finished...I was doing nothing for almost 2 hours!!!!!

Today, my manager is on his way to UK..his flight to KLIA was 7am....he left the company's mobile phone again to me...this morning alone, I received 3 calls wanted to speak to him...again, explained that he's not in M'sia...and will be available later in January 2009...apart from that 3 calls, I received a call from my colleague as well...it was regards to one of a query from Oz's customer...it was an email and my colleague does not know how to response and I think she's not very sure of her knowledge on that particular area in our software...so she called me and ask me to check my email and advice..yes I did..I woke up and accessed to the company web mail....read the email and gave her a call back explaining what she needs to do...but at the end..I was the one who replied the email..it's OK and I don't mind doing it as long as it would not cause any problem later if she were to reply that query..whilst I was on the phone I then asked if the internet was OK when she came in to the office earlier...she told me it was down for 3 hours and when she spoke to the Tm.Net support...suddenly it worked as if nothing had happened....

So..I really hope that I can resume most of my work today...no more internet issue please...I have plenty of things to catch up now due to the internet..darn it!!!

p/s - Tm.Net...why you never improve the service huh..I read a lot about your services being improved and revenue is up couple of percents...still, there seems to be no changes with the services...please provide a better service...no 24 hours technical support? What? Is that how you call a good service?

12 comments:

Nayden79 said...

Yup..dorg mmg teda 24hrs service. Not to mention sikap passing2 telefon amongst them betul2 irritating oh.. Buli2 ja tu one lady cakap sama sa.. 'ko sabar2 ja, nda lama ada la internet tu. sini opis kami pun kadang2 down jg'..

Huh..gitu bah kenen derang kasi sinang2 hati.. Kinpanas..

Wel^Beiolman said...

Madpie..wahahaha...besa la tu..sometimes support service mcm tu gaya..haha..sia pena buat mcm tu ka ah..ada jg kalu sia tau tu prob mimang dari kami la..hehe..especially e-monitoring..haha...ya la..adaka teda 24hrs service kan..suda la service inda bgs..teda hati lg mau buat 24hrs service..ni la durang cakap service bgs and revenue naik..adede...

†bandaged-knee† †Broken-Medusa† said...

Tm.Net...why you never improve the service huh..I read a lot about your services being improved and revenue is up couple of percents...still, there seems to be no changes with the services...please provide a better service...no 24 hours technical support? What? Is that how you call a good service?


haha! lawa laa ko wel.. lol ^_^ ya baa i think kaa.. due to heavy rain cikit.. trus itu server down! here in kk pun mcm tu a day after yesterday laaa.. kalu sa tia silap wel.. n yesterday my friend from keningau smpat SMS sa ni.. checking if my connection ok.. kaa tia..? if me kan.. lol.. xD sa mesti aware kwn sa pnya connection dr inanam.. kalu niari connection dia tiada, nah! gerenti bsuk turn sa tu..~ silly oh!

-_-""

:) bah2.. palan2 ko wel.. xD

Wel^Beiolman said...

Beck...hahaha..ko pun setuju jg sama durang ni ka..hahaha..ya la..I dont know hw many times suda o kami call durang sebab teda connection...buruk betul ni...ko baca d newspaper kenen..durang improve itu ini...revenue makin naik..adadada...jd p mana tu duit semua kan...bgs lg certain country suda try improve house connection to 10Mbyte..kita masi lg 1-2Mbyte..adadada....kalo ko kena beck..ko p marah durang ah..hehhe..

kuai said...

technical problem mimang susah untuk diungkaikan... at least kerja tidak jalan sebab bukan disengajakan..;) sa tau ko perkerja yang berdedikasi.. kalo ari2 sa baca post ko kan, mcm sa buli kerja sana uda ni... ada kerja kusung ka wel?! hahahaha...

GOOD DAY AT WORK K.

Wel^Beiolman said...

Kuai...ada keja kusung...we're looking for support specialist ni...new staff both inda jd join...tp keja ikut shift la kuai..haha..ko ikut shift sia la..sia yg suda masuk development team pun masi keja shift jg..haha..2 department la sia attached sekarang..hehe...ko tepaksa p penang kuai..sanggup ka..hehe..

sweetie~ said...

tu la jd klu teda competition....trus tidurrrrrrrrrr...budu ba tu streamyx....makan duit free ja....siuk2 saja suruh org bayar padahal service macam taik....taik babi.....waakakaka....

kuai said...

hahaha... sa takut sa inda layak oo wel... tapi kalo sama2 shift sama ko, mati la kita tu... inda terkaraja nanti.. wakakakaka...

sweetie~ said...

wel sy mau ikut shift yg ada mat salleh hensem....buli jgk kisas2...kekeke

Mell_f said...

haha..bikin ketawa tgk ni comment2 ni tau. streamyx mmg buduh ba wel,jgn la ko tulis pasal dorang. nti dorang jadi femes. marah ba si sweetie sama streamyx,relax ko jo.

urang ranau said...

wel... first of all "hot milk + ciggy" ini kah pula breakfast??? hmm hopefully it'll upgrade soon to konou men / mee sup kio..btw sia lama sudah inda menggunakan internet di m'sia, dulu2 time di kk ada la juga, tp slow motion semua wel. Hrp2 nnt sia balik semua laju mcm kilat sudah..

Wel^Beiolman said...

sweetie...haha..lex ko sweetie...jan ko tension sma streamyx..d penang soon ada free wireless connection..for d whole penang...haha..free with 3gbyte connection..haha...ko mau yg ada mat salleh..haha...d malaysia teda o sweetie..tepaksa ko p uk la..hehe..developers byk yg mancho..hehe..

Kuai..mcm mana ko tau kita inda tekaraja..haha..ko suda rancang apa mau buat ka kalu ko sama shift sama sia..hehe...ok jg tu kuai..hehe...

Mell...hehe..terhibur ko ka baca comment si sweetie.hehe..sia inda mara streamyx ba mell..inda puas hati sja sama tu berita sia baca tp inda pun layak kana puji..haha..durang rasa durang la punya service bgs gila..haha..

Joy..hehe..bukan bfast la..dinner..haha..sia mimang jarang p dinner kalu keja shift malam..selalu balik baru p tapau tuk supper..hehe..upgrade?Wahaha..kalu ada partner keja kadang selalu order pizza sbb malas mau turun..tunggu lift lg ba..hehe..singapore dingar2 10mbyte suda kan joy..standard..malaysia baru berapa mbyte..huhu...selow la..