Rambling

Honestly I loved her so much as much as I love my life.....

Why can't she understands and why can't she thinks about it..

It's all about commitment and that's it...

what else can I say....

You're in a relationship and you should work things out rather than taking all the opportunity of going out with others then once someone asks, don't you have a boyfriend/girlfriend?....you answered 'just kawan ba..'

it's very intriguing and very stupid....

Listen girl/boy.....appreciate what you have before it is too late...

Upheavel..

It all started due to tiredness...I fell sick since my return on Tuesday..I had a flu followed by sore throat then ended up with high fever...thankfully, I managed to control it down before it went bad..currently in the midst of recovering...

I had good and not so good news..I don't want to talk about not so good news though..let's put it aside as I think there's a brighter side of it..there's a plan for that and hopefully it will go as smooth as it may...

Good news..I've just confirmed my next trip somewhere at the end of this month...I've been scheduled to make a week period of business+leisure trip to UK and had been discussing the matter with the manager since my return...I don't prefer to go details about it..end of story..I will be flying on the 19th and return to Penang on the 28th...

Earlier, I was planning to postpone the trip to early April as I had a quite tight budget for my own personal expenses...but once I've listened to what the manager has to say...I'm happy to proceed with the dates....

I'm sure most of us aware that the British Pound Sterling is not as cheap as Singapore Dollar and nor Brunei Dollar....having said that, I'm happy to know that the company will provide a car, a mobile phone, cash allowance (not sure how much for 7 days though) most likely, all expenses are covered by the company excluding the things I'm about to buy for personal purposes..the office is located at a country side area of Haverhill, Suffolk...the nearest town is Cambridge which is about 30 minutes drive...

Several questions had been asked especially the workplace environment as I will be working under several big fellas there (pressure is higher than usual) their work ethic and habits...also, I might be invited to a trip with our guys in Sales or Trainer Department to visit customer's office...be it for demo or troubleshooting and perhaps other reason...the main purpose of the trip is basically a learning trip where I will be exposed to business approach and procedures...

Look forward to meet and get to know the colleagues in the UK....if things go as planned, hopefully I'll manage some of my free time with friends in London (Ms. Flo and Mr. Guz)...

It's the end of January..can I me'rambling'?

In theory..having someone (a buddy) to work along with you would actually lessen the number of responsibility…instead, this contributes to further extra responsibility….

Perhaps having someone new….who’s learning and coping would not count…well, I’ve said it (to my manager whilst they were on training) month ago that I was a little disappointed by their performance…frankly speaking, good on papers but not in real life…that’s the bottom line here….years of experience working in customer service field and what does that makes you? Ain’t you supposed to be someone of, a better customer support? Within over 5 years experience..what have you learned?

I’m just so tired and tired and busy and busy….with the present issue we’re having with one of our customer in Oz…it’s not going to be easy to baby-sit new colleagues….still, it’s my responsibility to ensure new colleagues able to work independently…or else, I would not be able to apply leave carelessly…The manager will be on leave for 2 weeks….my other successor is on leave next week…then I will be on leave the next after (Kinabalu Trip)..within this 2 weeks period….I’m hoping things will be alright…I’ve been given 2 days next week to train my buddy colleague of all the customization work for Oz’s customers….Invoice Claim Module (consist of 7 sub-modules), Pay Award Module, Customized Reports (7 reports), Export Module (2 sub-modules) and few more of work procedure practice..i.e.Software supervisor’s user name is admin in Oz but root in UK and etc….I took even almost half a year to really get to know all these customization and now I need to do a brief presentation on all these within 2 days? How’s that going to happen? I can briefly say that, this and that…. The objective is to ensure they get the information and understand them well up until they are able to guide and support the Oz's customers....I would not know how am I going to do this..I will think of something…and hopefully I would not be tied up with development work as well….

People tend to change their career from one company to another company with lots of excuses….from a smaller company to a bigger company or vice-versa….hoping to get some kind of a career boost…there have some people would blame the company for not taking care of their employees’ welfare…its management either at a department level or overall…some due to family commitment…but the most interesting excuse of all time would always be the money….yes! I would agree with this one but still…how can someone feel happy of getting better job offer when he/she’s not even near to that particular quality of performance….I would be happy for having a better job scheme; better pay..better welfare..better in every aspect you would dream of in your career..but I would not be happy if I knew that I would not be able to perform up to that standard yet..especially when I’m not even in a comfort zone with present company…a comfort zone where I confidently think that I have achieved the higher level of respect with vast knowledge in current work of line.... it is not a good move to jump from present company to another just because a better career enhancement….perhaps, your present company is not meant for you?Do you really believe this shit? And you really believe you were meant for something greater like becoming heroes? Well, perhaps your luck and your effort are not well received at your present company but that does not mean a STOP for your career there…I love to think that whenever I’ve made a mistake, I will apology and promise to myself that I’m not going to repeat the same mistake twice or more…I motivated myself to take it as a challenge that I can be someone who knows to deal the pressure, responsibility and work it out for my career improvement….and that’s one of a reason I’m sticking to this present company…I’m getting more pressure and responsibility, which made me to think that I’m gaining more benefits of enhancing my own skills within this small company…there’s plenty more I need to learn…

Career or Sex change?

I spoke to the Tech Director last night..he phoned in from his house just to catch up with the current progress of new colleagues and wanted to ask my view point of this particular Oz’s customer that causing pain in the ass earlier this year…he gave me several managerial advices before we ended the conversation…thanks and cheers!

Take me out...

Yay! I'm off today!! ha.ha..after 2 weeks of being a dark night..sorry, not that I become a Batman huh..I were actually teamed-up with my Manager in UK covering the UK shift for 2 consecutive weeks..and great thing happened when lots of compliment were received from other colleagues in UK especially the high post ranking officer...our Business Development Manager in UK were complaining that we (Malaysian) does not contribute that much in supporting/consulting our UK customers..Hell he's wrong! we both (me and my manager) knew that there's a gap between us to them..language barrier is common and we're trying to overcome this as well...how would you react when you can't even understand what they were saying to you..especially Scottish!! We are also lacking in knowledge to some plug-in applications of our product..the likes of Sage Line 50 or Sage Payroll, Postcode and Routing or most known as AFD software, e-monitoring system via telephone call that includes SMS Alert services...we have seen the e-monitoring services but never for the other 2...still, we have to consult our customers to the best that we could although we were not trained or familiar with these plug-in applications...working my as* up-side-down was hell of a ride...monitoring and guiding our Malaysian developers, call in-out consulting customers and QA'ing works order were the things I did..the first 2-3 hours in the office mostly spent with our developers...requirements gathering and resolution to existing issues on their reports...mind was so tired..surfing internet was not an option during these period but thankfully I managed to monitor my own blog as well as do some sort of "makan angin" viewing my fellow bloggers....and glad that at night I was able to rest my mind watching the Olympic events especially swimming...Still, earlier today, I have to check my email from home and discovered they were having problem with their works, asked them to give me a call and spoke to both developers regards to their current task....then after about 2 hours the other lady called again to reconfirm the correct expected output..thankfully she made it correctly..

Wednesday, 13th Aug..I'm the first Malaysian staff to hit the 1000 calls being entered into our Customer Database..I still remember when I first joined this company..to deal and consult as well as entering hundreds of calls was hard enough but not now...my manager will follow suit later as he is now over 200 calls behind me..then followed by 400-600 calls behind is my successors...ha..ha..I didn't even realize it at first, but when I was doing my daily calls in-out report, which I need to report to our Customer Relationship Manager and checking all the company and customers that I had dealt on earlier then I saw the total of 1007 calls entered under my name...it's a boost for me! Well, I may have more calls dealt with compared to others due to the fact that I need to speak to customers regards to development works as well as consulting them with their arising issue...

Today is my day off..what am I planning to do? I'm expecting my half-brother from KL later...he might arrive at around 3am the next day as he's to depart from KL with my old-time friend (ex-school mate) at around 10pm today...I was supposed to go there to fetch him but I just couldn't...coincidently, my friend is coming to Penang and I asked his favour to bring him along...I'll need to pay the expenses though!!!!..how about weekend? We were said to have a farewell party of my dear house mate Mr. Jab tomorrow...I'm not sure how it will go but I do hope it will be a nice event to be remembered......

Thanks to my fellow bloggers who have been spamming my chat box..ha.ha..who have been missing me as well who have been demanding to post about my ghostly experience..ha.ha...I may have something good for you..what would that be huh...?? all your time and love..very much appreciated..Cheers!