Friday, 15 August 2008

Take me out...

Yay! I'm off today!! ha.ha..after 2 weeks of being a dark night..sorry, not that I become a Batman huh..I were actually teamed-up with my Manager in UK covering the UK shift for 2 consecutive weeks..and great thing happened when lots of compliment were received from other colleagues in UK especially the high post ranking officer...our Business Development Manager in UK were complaining that we (Malaysian) does not contribute that much in supporting/consulting our UK customers..Hell he's wrong! we both (me and my manager) knew that there's a gap between us to them..language barrier is common and we're trying to overcome this as well...how would you react when you can't even understand what they were saying to you..especially Scottish!! We are also lacking in knowledge to some plug-in applications of our product..the likes of Sage Line 50 or Sage Payroll, Postcode and Routing or most known as AFD software, e-monitoring system via telephone call that includes SMS Alert services...we have seen the e-monitoring services but never for the other 2...still, we have to consult our customers to the best that we could although we were not trained or familiar with these plug-in applications...working my as* up-side-down was hell of a ride...monitoring and guiding our Malaysian developers, call in-out consulting customers and QA'ing works order were the things I did..the first 2-3 hours in the office mostly spent with our developers...requirements gathering and resolution to existing issues on their reports...mind was so tired..surfing internet was not an option during these period but thankfully I managed to monitor my own blog as well as do some sort of "makan angin" viewing my fellow bloggers....and glad that at night I was able to rest my mind watching the Olympic events especially swimming...Still, earlier today, I have to check my email from home and discovered they were having problem with their works, asked them to give me a call and spoke to both developers regards to their current task....then after about 2 hours the other lady called again to reconfirm the correct expected output..thankfully she made it correctly..

Wednesday, 13th Aug..I'm the first Malaysian staff to hit the 1000 calls being entered into our Customer Database..I still remember when I first joined this company..to deal and consult as well as entering hundreds of calls was hard enough but not now...my manager will follow suit later as he is now over 200 calls behind me..then followed by 400-600 calls behind is my successors...ha..ha..I didn't even realize it at first, but when I was doing my daily calls in-out report, which I need to report to our Customer Relationship Manager and checking all the company and customers that I had dealt on earlier then I saw the total of 1007 calls entered under my name...it's a boost for me! Well, I may have more calls dealt with compared to others due to the fact that I need to speak to customers regards to development works as well as consulting them with their arising issue...

Today is my day off..what am I planning to do? I'm expecting my half-brother from KL later...he might arrive at around 3am the next day as he's to depart from KL with my old-time friend (ex-school mate) at around 10pm today...I was supposed to go there to fetch him but I just couldn't...coincidently, my friend is coming to Penang and I asked his favour to bring him along...I'll need to pay the expenses though!!!!..how about weekend? We were said to have a farewell party of my dear house mate Mr. Jab tomorrow...I'm not sure how it will go but I do hope it will be a nice event to be remembered......
Thanks to my fellow bloggers who have been spamming my chat box..ha.ha..who have been missing me as well who have been demanding to post about my ghostly experience..ha.ha...I may have something good for you..what would that be huh...?? all your time and love..very much appreciated..Cheers!

7 comments:

cLaiRe Bennet said...

iya..mmg sy lob2 ba kau...haha napa tu kusing kau menari gitu? adedei...jadi? bisuk amcm? tiger show ka d ruma? hehe..mcm best keja kau kan..mo deal2 itu ini sm customer...sy rasa sy suka ni jenis keja gitu..ehehe

Wel^Beiolman said...

ko bilang ko suka ka claire...ada masa best la..ada masa tension bila kana cakap not helpful pun tp actually durang yg inda tahu apa yg durang inda tahu..haha..I'm more enjoying doing the development works....gather requirements call customer mau kasi confirm..hehe..but overall ok la...duit jg ba tu tiap bulan kan..haha..

urang ranau said...

sia suspek ko wel,eh silap..sia respek ko wel, mo handle 1 urg customer pun sengsara..apatah lagi mo handle thousand customer dgn perangai2 tersendiri..respek..tabik tuan!!!

Wel^Beiolman said...

aha..not really 1 customer ba tu..UK we have more than 400 companies..and more than 1000 users...tp yg call hari2 mostly orang yg sama juga..so ada yg mcm suda besa will always look for me or others..hehe...sometimes ok but sometimes susa jg..susa tu yg mau kasi maju tu..susa sebab kadang mimang teda idea pasal apa durang punya prob..hehe...it means I really gain something la working in this company..hehe..

jew said...

around rm100/ customer ba kamu punya bonus calculation tu kan wel?ba...harap2 ada la ni kali..8bulan suda sia tidak rasa beer dari ko ni wel..hahahahhaha

cLaiRe Bennet said...

iya! ngam tu jew~ ni kali kasi 2kali ganda la..30btl, 3org..amcm? hahaha

Wel^Beiolman said...

30 butul ko mau belanja ka kelalisa.haha..ok ba kalo ko..taie la kalu ada bonus..mati2 keja teda bonus ni starring..haha..kalu mcm tu ka kiraan dia...sia kasi berenang ko sana kolam beer jew..haha..